• Print Innovation Asia

Heidelberg launches new AI tool for process consulting



Heidelberg has introduced Performance Advisor Technology (PAT), an AI-based process consulting tool that uses an automated process to provide contract customers with specific, straightforward instructions for improving their operational procedures.


PAT involves adding an artificial intelligence module to the Heidelberg Cloud, which contains data from over 13,000 connected machines and information relating to more than 60 million makeready processes. The module monitors series of measurements that record the current performance of Heidelberg equipment, visualizing anomalies and displaying various recommendations for customers.


PAT also explains the individual KPIs to customers, which ensures a better understanding of these statistics. There are already plans to add a benchmarking function to PAT that compares Heidelberg machines with an anonymized comparative group from the Heidelberg Cloud.


A key element of this model is process consulting, which aims to fully utilize the potential of the equipment and software solutions being used, while also improving print shop processes. To achieve this, Heidelberg experts require regular work with customers both on site and online, but their availability is limited.


This tool is a respond to the growing demand for performance consulting services under the subscription model, and for the automation of the actual consulting process using AI.



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